Reviews & Ratings is a VTEX IO native solution that allows shoppers to submit reviews and ratings for products, as well as see them while navigating the store..

Using your terminal, log in to the desired VTEX account and run the following command:

vtex install vtex.reviews-and-ratings@3.x

1. In the account's admin dashboard, access Apps > My Apps and then click on the box for Reviews and Ratings:

When using the admin v3

When using the admin v4

2. Once in the app's settings page, define the following settings according to the desired scenario:

• Allow Anonymous Reviews - If unchecked, only logged-in shoppers will be able to review products.

• Require Admin Approval - Checking this box activates the review moderation system. Newly submitted reviews will not be displayed on the store website until an administrator approves them in the account's admin. For more details on this, access the Modus Operandi section below.

• Ask For Reviewer's Location - Checking this box activates an optional review field. Shoppers that submit reviews will be asked to fill in their current location (i.e. "Boston, MA").

• Default all review accordions to open - The app displays reviews on the product page inside collapsible accordions. Checking this box will cause all review accordions to default to open when the page is loaded, with review text limited to 3 lines. Reviews with more than 3 lines of text will be truncated with an ellipsis and a Show More link that can be used to display the whole review text.

• Number of open review accordions - Checking this box allows you to set a specific number of review accordions (instead of all of them) to automatically open when the page is loaded, displaying all the review text. If the Default all review accordions to open setting is active, this option is ignored.

• Display graph - Checking this box allows you to display the reviews graph on the product details page.

• Display stars in product-rating-summary if there are no reviews - Checking this box allows you to display empty stars even if the product still has no reviews.

• Display total reviews number on product-rating-summary block - Checking this box allows you to display the total number of reviews for a product.

• Display Add review button on product-rating-summary block - Checking this box allows you to display an Add review button under the stars.

• Display stars in product-rating-summary if there are no reviews - Checking this box allows you to display empty stars even if the product still has no reviews.

• Display total reviews number on product-rating-summary block - Checking this box allows you to display the total number of reviews for a product.

• Display Add review button on product-rating-summary block - Checking this box allows you to display an Add review button under the stars.

Once the app is configured, it is time to place the following blocks in your Store Theme app:

• product-reviews - This block can be added to the product page template (store.product). It renders a paginated list of reviews for the product being viewed, as well as a form for the shopper to add a new review.

• product-rating-summary - This block can be added to the product page template (store.product) and renders the average rating for the product being viewed as well as the number of reviews that have been submitted. If moderation is being used by the account, only approved reviews will count toward these figures.

• product-rating-inline: Similar to the previous block (product-rating-summary), but intended to be used in product shelves. The block displays the product's average rating only.

As described above, the app may be configured to use a review moderation interface where an administrator is responsible for approving the reviews before they are displayed on the store website.

To access and use the review moderation admin interface, follow the instructions below:

1. Enable the Require Admin Approval setting as described above.
2. In the admin dashboard, navigate to Catalog > Reviews using the admin's sidebar.
3. You may view either Pending or Approved reviews using the tabs at the top of the page.

   You can export reviews to XLS files from the Download tab, and it is limited to exporting 800 reviews at a time. Please use the date pickers to select the time range of reviews you want to export.

If you have updated to version 3.x after using a prior version of Reviews and Ratings, you may see the Migrate Data button instead of a list of reviews in the Catalog > Reviews page. Clicking this button will migrate all existing review data from the previous storage solution (VBASE) to the new solution (Masterdata V2). Once the migration is finished, the page will automatically refresh, and the list of reviews will become available for you.

Individual pending reviews may be either approved or deleted using the Kebab Menu (3 dots button) in the right column or selecting the checkbox in the left. Multiple reviews can also be selected using the checkboxes, being approved or deleted in bulk.

Approved reviews may be deleted as well, either individually or in bulk.

In order to apply CSS customizations in this and other blocks, follow the instructions given in the recipe on Using CSS Handles for store customization.

CSS Handles
container
formContainer
formSection
formBottomLine
formRating
formName
formLocation
formEmail
formReview
formSubmit
formInvalidMessage
graphBar
graphBarContainer
graphBarPercent
graphContent
graphContainer
graphText
graphTextLabel
loginLink
reviewComment
reviewCommentMessage
reviewCommentRating
reviewCommentsContainer
reviewCommentUser
reviewsHeading
reviewsRating
reviewsRatingAverage
reviewsRatingCount
reviewsOrderBy
reviewsPaging
reviewInfo
reviewVerifiedPurchase
reviewDate
reviewDateSubmitted
reviewDateValue
reviewAuthor
reviewAuthorBy
reviewAuthorName
star--empty
star--filled
star
starpicker
stars
starsContainer
summaryContainer
summaryButtonContainer
writeReviewContainer
graphContent
graphContainer
graphText
graphTextLabel
graphBarContainer
graphBar
graphBarPercent
summaryButtonContainer
summaryTotalReviews
writeReviewContainer
writeReviewButton

In order to see how to use the list of REST APIs go to Reviews and Ratings API overview.

In order to see how to use the graphQL queries and mutations you can go through the next steps:

1. Open the Admin GraphQL IDE app.
2. Select vtex.reviews-and-ratings app.
3. Click on docs at the top right corner.

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You will see the list of all available queries and mutations, including schemas and variable descriptions.